openIT 2

From Four to Eighty Percent? Citizens channel choice behaviour in the face of mandatory online self-service applications.
-- Christian Østergaard Madsen

In October 2012 the new authority Udbetaling Danmark was established. It handles the annual administration of 180 billion kroner in benefits to two million citizens in Denmark within maternity and paternity leave, pensions, early-retirement pensions, and family- and housing benefits. The presentation is based on my Industrial Ph.D.-project for the Danish Pensions' fund ATP, which handles the administration of Udbetaling Danmark. The purpose of the project is to examine the processes surrounding citizens' acceptance or rejection of the mandatory self-service applications with family benefits for single parents as my case. The results from the project will feed into the public procurement of the new IT-systems in 2015.


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